Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

The Office of International Education and Development (OIED) empowers campus and community members to engage in transformational global experiences by providing exceptional support and resources. OIED stakeholders include domestic students, international students and scholars, faculty, staff, campus and community partners, and parents. This is carried out in support of Appalachian's institutional goals of providing a well-rounded education, and with the understanding that students of the University must be prepared for citizenship in an interdependent world.

The primary purpose of the University Program Associate is to support the workings of the office by being the "face" of the Office of International Education and Development, i.e., the first person, either in-person or via the telephone, to deal with stakeholders and visitors.

This person will be a member of a team that consists of the Business Officer and Executive Assistant, will work side-by-side with the Business Officer, and will report to the Executive Assistant. This position will triage the incoming inquiries and have responsibility for various administrative and accounting functions, with a primary emphasis on international business travel insurance and student supervision. This position also assists with grant programs as needed.

Responsibilities of the position include but are not limited to the following:

Monday - Friday, 8:00 am - 5:00 pm

Typical physical demands of a professional position within a university office area.

Communication-Verbal:* Will maintain accurate, comprehensive accounting records for international business travel insurance, including deposits, processing, payments, and record keeping. Will convey processes and information to stakeholders via email and website. Will craft and maintain internal processes for programs and policies. Responds politely and accurately to all inquiries. Directs calls and visitors to appropriate personnel either in OIED or across campus.

Must be able to concentrate and maintain projects amidst a great deal of interruption, traffic and noise. Will work closely with teammates with clear communication as demonstrated via weekly team meetings. Must speak with respect, diplomacy and professionalism at all times.

Will convey processes and information to stakeholders via phone and in-person.

Knowledge - Program and Organization: Will apply knowledge and logic to develop a broad and deep understanding of the mission of OIED to globalize campus. Acquire knowledge from training, observation, experience, collaboration with others and using own initiative to answer frequently asked questions as well as increasingly complex and diverse inquiries. Will maintain an operational knowledge of the purpose of OIED's mission, its services offered, and its stakeholders. Will assess office needs and provide assistance.

Customer Service: Explains programs, policies, and procedures to stakeholders. Reviews processes and makes recommendations for how to streamline efficiency and understanding. Maintains a positive and productive front office work area. Understands the value of the office's programs and how to convey and deliver these programs.

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board: