This position will support the cluster Sales team and centre trade and marketing teams to manage and grow assigned accounts in line with organizational strategy, goals, policies and processes.

This position will be responsible to own Key Client Business Accounts and will be responsible forend to enddelivery of the account. This will include Quoting, tendering,BAFcalculation&contract maintenance, coordinating on disputes and ensure invoices are collected on time.

Will act as a single point of contact for all sales account owners / customer serviceteamsand own the account from GSC.

Key Responsibilities

Own Tender accounts E2E and have knowledge in length and breadth of the account being handled

Own thecalculation and update of theBAF adjustmentsper trigger period

Deliver atimely and accurateoutput to key stakeholders/customers

Responsible to deliver IQ / IE and reduce disputes if any across the board (Rate related,DnDand payer / terms.

Identify trends and work with teams to improve customer experience

Focal point for Clusters act,as liaison between Cluster and GSC teamsfor the specific customer

Ambassador for a Cluster towards the GSC organisation and vice versa, helping address cross-functional/cross-process issues and continuous improvement

Drive active engagement activities with the Cluster

Drive joint initiatives between GSC and sales based on customer wise challenges

Responsible for customer-specific performance monitoring, management, and discussion - IQ/IE, BOT/BOM

Internal Stakeholders

Contract correction teams (GSC)

Contract Header Maintenance (GSC)

FMC (GSC)

Disputes (GSC)

Collection / Accounts receivables (GSC)

External Stakeholders

Sales account owners (Clusters)- Senior leadership teams

Trade managers (Trade - CPH)- Senior leadership teams

Required Education/Work Experience

Bachelor's Degree holder

Minimum 2 years relevant experience in Customer Service, Tender, Sales and Performance Management

Experience in handling Customer Service transactions/processes and dealing with direct customerspreferred

Good verbal and written English skills for co-ordination with Shipper, warehouse, carriers, end customers

Ability to work under pressure and according to standardprocesses

Strong service mindset with sense of urgency

Detail oriented - ability to perform processes as per pre-defined design

Knowledge ofTenders and Global freight forwarderssystems

Willing to learn and adapt to new challenges

Basic knowledge on quotes / tenders is an advantage

Good presentation and Microsoft excel skills

Must have a critical analytical skills/foresee challenge