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KPIs,including Customer Experience delivery and the quality of the
process. Executes/improves and coaches the individual staff members.
Engages customers/stakeholders in the creation of value. Contributes to
continuous improvement of processes within the scope of responsibility.
Assists customers with their issues, keeping close communication with
co-workers locally in order to ensure prompt exception handling.
Delivers customer experience as outlined by HQ Centre Customer Service.Has responsibility for 1 sub process within the cluster/OTCS cluster team. Has accountability for team deliverables. Acts as the liaison for the country teams with the GSC processing unit. Applies subject matter expertise on the process to solve common business issues. Understands the business and the customers' requirements on a generic level. Has accountability for the team's adherence to standard operating procedures and Audit Compliance. Has responsibility for team engagement and performance. Has responsibility for establishing the feedback mechanism to improve the process.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.