See yourself at Odyssey.

Join the team as our new Salesforce CRM Technical Manager!

Who We Are & Why We're Hiring

Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology's specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.

Odyssey's multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements. Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.

Based in vibrant Charlotte, NC Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at:

About the Job:

The Salesforce CRM Technical Manager role is responsible for leveraging data insights from Salesforce CRM to drive strategic decision-making and enhance customer experiences. The Salesforce CRM TechnicalAnalytics Manager will play a key role in developing and implementing analytics strategies, optimizing CRM processes, and delivering actionable insights to various stakeholders.

In this role, You will:

• Lead the technical design, development, implementation, and maintenance of the Salesforce CRM platform to meet business requirements and objectives.
• Collaborate with key stakeholders to gather requirements, analyze business processes, and define solutions to streamline workflows and enhance user experience.
• Design and implement dashboards, reports, and visualizations to track key performance metrics and trends.
• Customize and configure Salesforce features, including but not limited to custom objects, fields, workflows, validation rules, and process builder.
• Manage integrations between Salesforce CRM and other systems, ensuring data integrity and seamless flow of information.
• Provide technical guidance and mentorship to the Salesforce development team, ensuring adherence to best practices and coding standards.
• Perform regular system audits and optimization to maximize efficiency, scalability, and performance of the Salesforce CRM platform.
• Can review, test and promote updates from sandbox to production.
• Stay current with Salesforce releases, new features, and industry trends, evaluating their potential impact on our CRM strategy and recommending relevant upgrades or enhancements.
• Collaborate with cross-functional teams, including sales, marketing, and customer support, to identify opportunities for process improvement and innovation through Salesforce CRM.
• Act as the primary point of contact for technical escalations and issue resolution related to the Salesforce CRM platform.
• Partner with IT teams to ensure data integrity, quality, and security within Salesforce CRM.
• Other duties and projects as assigned.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table.

Required:

• Bachelor's degree in Computer Science, Information Technology, or related field is required.
• Salesforce Certified Platform Developer I and Salesforce Certified Administrator certifications required.
• Additional certifications such as Salesforce Certified Platform Developer II or Salesforce Certified Technical Architect preferred.
• Proven experience as a Salesforce developer or technical lead, with at least 6 years of hands-on experience in Salesforce CRM implementation, customization, and integration.
• Strong proficiency in Apex, Visualforce, Lightning Components, Salesforce APIs, and declarative customization tools.
• Solid understanding of relational databases, data modeling, and SQL.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and lead technical discussions.
• Experience with Agile development methodologies and version control systems (e.g., Git) is a plus.
• Familiarity with Salesforce DX, CI/CD pipelines, and automated testing frameworks is desirable.

Location: This is an in-office role in Charlotte, NC.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options
• Company-paid dental and life/disability Plans
• 401K with company match
• Preferred vendor discounts
• Competitive Paid Time Off

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

• 1916 Ayrsley Town Blvd suite 400, Charlotte, NC 28273, USA