As a Technical Service Specialist for ELSP (Electrification Smart Power) for US, you will ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. You will execute technical support, act as specialist, and solve problems in own expertise area. You will proactively communicate both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth.

15

Support Services Manager

• Provides technical support and solves problems in own expertise area via remote or on-site service in any Service category (installation and commissioning; maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.)
• Investigates customer needs through professional consulting
• Provides technical consulting on Service solutions to management and customers.
• Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively
• Manages customer relationships and maintains regular contacts with key customers
• Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth
• Conducts specialist support and advisory service for Sales team
• Coordinates and performs specialist Service projects in relevant areas internally and externally (e.g. create milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials
• Prepares all documents and reports to be signed by the customer representative
• Reports work done in a timely manner and follows up when needed
• Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization
• Provides recommendations to management to improve operations and customer service
• Provides technical specialist leadership and coordination for the Service team
• Plans activities in a timely and cost-effective way
• Coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs and monitors performance
• Works with account teams to identify opportunities in the installed base
• Works to reduce the cost and improves the quality of delivery of service and projects

• Bachelor degree in Electronics engineering or Electrical engineering preferred +2 years experience OR Associate degree +5 years relevant experience OR HS diploma/GED +10 years of relevant experience in power protection industry or similar (engineering, field service, technical support)
• SAP experience preferred
• Ability to read and interpret technical instructions, safety manuals, electric and electronic schematics and policies and procedures
• Experience with product lifecycle management software such as Windchill
• Experience with ERP systems, SAP preferred
• Experience with CRM tools such as Torque and Salesforce
• High degree of problem solving and troubleshooting.
• Knowledge of basic mathematical formulas (Ohms Law)
• Experience writing Methods of Procedures (MOPs) for service work as required
• Up to 10% domestic travel
• Available to participate on the 24/7 on-call rotation
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid