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Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).
The anticipated salary range for this role is between $94,500.00and $116,667.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.
It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.
Think about the last time you logged into your banking application. Did you feel engaged or happy about the experience? Have you thought about ways you could make your bank experience better? We are looking for creative minds to help us reimagine banking and that can help us build the next generation bank. A different bank. One that gives consumers the support they need to make better financial decisions. Although we are part of a larger organization our digital bank team is small, nimble, and fast-paced. This culture provides an opportunity to think, invent and innovate in a complex financial space. You will work closely with user researchers, experience owners, product managers, and developers to drive a design process that works back from the customer.
As the Loans Onboarding Product Owner, you will continuously evaluate our customer interactions from pre-market research through existing customer data to always find new ways to improve the customer experience and exceed expectations.
- Work with cross functional teams (Product, Risk, Design, Engineering, etc.) to define and deliver requirements that result in market leading onboarding capabilities across lending products.
- Managing the tracking and reporting of the loan onboarding analytics to help understand Customer behavior and areas for improvement or Customer pain points in the journey.
- Assist with defect and production incident monitoring, triage, and remediation to minimize Customer complaints and help avoid any financial, reputational, and/or legal risk.
- Define Objectives and Key Results (OKRs) in support of research and in-market monitoring for continual product / experience refinement.
- Assist with maintaining the Lending Onboarding roadmap, including near term prioritization of capabilities to align with the product learning agenda.
- Responsible for interacting with key partners/suppliers that provide capabilities across the Lending onboarding experience.
- Education:Bachelor's Degree, or equivalent experience.
- Experience as a Product Owner leading a team of developers/vendors to deliver digital applications to market.
- Experience with leveraging data analytics to make recommendations and decisions that lead to improvements in the Customer experience and/or business OKRs.
- Experience leading cross functional teams through decision-making to achieve optimized outcomes.
- Experience working in an Agile environment and using associated tools (i.e. Jira).
Preferred Skills/Qualifications:
- Experience with Credit, Fraud and KYC decisioning platforms.
- Working knowledge of core processors (i.e. FIS, FDR, TSYS).
- Experience managing stakeholder groups to align on balancing numerous constraints to achieve an optimized outcome.
- Experience working in a highly regulated environment.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.