What You'll Do:
Primary focus areas: IT Incident & IT Change Management
Responsible for the day to day operational responsibilities for the associated Service Management process area.
Will perform backup operational responsibilities for one or more IT Service Management process areas.
Responsible for the generation and distribution of requested and cyclical reports for the associated process area.
Participates and supports regularly scheduled service management forums.
Actively participate in projects to support the advancement of Service Management practices to IT.
Review ITSM tool records and reports to ensure compliance to quality and SLAs.
Create and update procedure documentation.
Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes.
Have a firm understanding of the First American organization and the interrelationships between the Business processes and the IT roles and responsibilities.
Required to perform duties outside of normal work hours based on business needs.
What You'll Bring:
Pay Range: $78,000 - $148,000 annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.