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Location: Charlotte, NC
Job Description:
- Work closely with account management/vertical team for customer satisfaction.
- Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.
- Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner.
- Establish robust governance and ensure compliance.
- Adhere to SLA compliance and delivery of project status/SLA reports.
- Identify initiate and implement Continual service improvement and transformation plans.
- Ensure data integrity and quality reporting.
- Proactive Risk Management.
Project/Process:
- Adherence to process compliance based on organization/client standards frameworks and tools.
- Ensure that all teams comply with processes as part of service delivery.
- Ensure that responsibilities related to administration are met by the Leads (such as time sheets shifts weekly reviews).
- Responsible for Operational aspects of Project Administration (for example: ESA).
- Ensure effective change control policies are in place.
- Ensure availability of required infrastructure for efficient delivery.
- Responsible for optimum resource planning and management.
- Setup regular customer meeting for project / engagement updates based on the Governance plan.
- Ensure optimum staffing in the project.
- Ensure operational rigor on the floor.
- Rigorous implementation of critisit change mgmt.
- and escalation mgmt.
- processes.
People / Team:
- Responsible for creation and implementation of learning plans and skill upgrade.
- Responsible for Performance management and career development of the team members.
- Responsible for driving Reward & Recognition and employee engagement.
- Encourage Team to contribute and participate in training programs.
Organization:
- Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) customer walkthroughs etc.
- Drive organizational initiatives through effective communication with the team.
- Participate in recruitment programs (Campus and lateral).
- Participate in any academy knowledge sharing and innovation ideas.
- Comply with practice/organization defined timelines for various initiatives.
Must Have Skills
- Risk Management
- Vendor Risk Management
- Risk Assessment
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network welcomes Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer M/F/D/VEmployee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 24 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow usApplicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.