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The role:
The Home Equity Loan Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.
What you'll do:
- Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
- Responsible for processing, managing, and acting as the primary contact of a pipeline of refinance and purchase loans to meet closing deadlines and lock expiration periods.
- Maintain a progressing pipeline of Conventional, FHA and VA loans.
- Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
- Maintain and adapt to the changing mortgage guidelines.
- Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
- Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
- Adapt easily to change and provide interdepartmental support.
- Strive to exceed productivity expectations and standards.
- Set appropriate expectations and point of contact with realtors and other referral sources.
- Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
- Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.
What you'll need:
- 2 years of mortgage processing industry experience preferred
- Knowledge of Fannie Mae, Freddie Mac, VA, and FHA guidelines
- Ability to maintain a pipeline of 30-40 loans of mixed variety
- Excellent oral and written communication skills
- Works well under time constraints and a constantly changing environment
- Has to have a team mentality and work well as a member of a group
- Eagerness to delight clients throughout the process and drive overall experiences
- Knowledge of Encompass LOS
- Experience with Day One Certainty Validations, HomeReady, and HomePath products