Senior Account Manager

Company:	Wireless Generation Company Profile \| Current Opportunities (1)
Job Location(s):	Raleigh
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Education:	Graduate Degree
Required Experience:	Open
Related Categories:	Sales - Inside, Management and Supervision, Sales - Management

Position Description

Location:	Raleigh, NC
Duration:	Regular Full-Time
Relocation Available:	No

Wireless Generation creates innovative tools, systems, and services that help educators teach smarter. With its mobile assessment software, the company invented a better way to give classroom assessments and make data-based instructional decisions. Now Wireless Generation has broken new ground with technology that analyzes student data and customizes curriculum to individual learning needs. Wireless Generation also builds large-scale data systems that centralize student data and give educators and parents unprecedented visibility into learning. A Web 2.0 collaboration and knowledge network for educators propagates proven approaches across schools. Wireless Generation currently serves more than 200,000 educators and 3 million students. More information is available at www.WirelessGeneration.com

Senior Account Manager

Job Description:

The Senior Account Manager is responsible for working with customers to ensure satisfaction throughout the lifetime of the customer relationship. Successful candidates will have high servicing standards, experience managing the details of multifaceted projects, exceptional communication and interpersonal skills, the ability to lead complex problem resolution, strong organizational and management skills, experience with and a deep understanding of K-12 school environments, and a strong commitment to educational improvement.

This is not a direct sales role. This position is for post-sales relationship management.

Responsibilities of Senior Account Manager:

Lead all aspects of service delivery and account management to customers representing high-level state contacts, large school districts, and strategic partnerships.
Establish and execute project plans for key accounts in assigned territory.
Perform ongoing customer needs analysis, account reviews, and plan program consultation and growth strategy accordingly.
Develop and maintain relationships with district leadership, school level leadership, and other relevant stakeholders.
Measure and maintain customer satisfaction post-installation and ongoing.

Requirements of Senior Account Manager:

BA, Masters degree a plus.
5+ years work experience.
Proven project and personnel management skills.
Teaching experience preferred.
Professional and dynamic presentation skills and outstanding interpersonal and communication skills (both oral and written).
Outstanding interpersonal and communication skills (both oral and written).
Ability to lead cross-functional teams from a remote office.
Travel required.

Wireless Generation is an Equal Opportunity Employer, M/F/D/V.